Delivery and Collection

Car deliveries and collections are available to any location in Malta at a charge of €7 each way.

Clients having a car delivered to their place of stay in Gozo will be required to drive our representative back to the Mgarr ferry terminal. An additional charge of approx €40-€50 is also applicable for deliveries or collections from the island of Gozo.

Exceptions To An All Inclusive Insurance (FDW)
Charges for any of the damages below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock , personal belongings, GPS Navigation systems, loss or damage to keys , windshield wipers, glass, mirrors, wheels, tires, spare key and car jack, hubcap, lights, gas cap, warning triangles, damage to the upholstery of the car, extreme dirtiness in the car, underside damage, damage due to negligence, tire punctures and burst tires, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turn on electrical devices, the car rental company, in any case, is not obligated in replacing a flat tyre or damages in radio. Damage caused by drunk driving or negligent driving will never be excluded from the client's direct responsibilities. Car radios/CD players/stereos are not insured against damage or theft unless the facade of the stereo is handed back to the company. 

Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.

After Hour Rentals

All rentals commencing after hours (between 5pm and 9am any location in Malta & Gozo) or on Public Holidays are subject to a one time after hour delivery charge. This charge is shown on the second page of our booking system.

Additional Drivers (optional)

The insurance included in the rates covers up to one driver aged 25-70 years of age. An extra daily charge is applicable to insure each additional driver and these must present their driving license at time of rental. 

Fuel Policy & Charges (compulsory)

Our company works only on a prepaid fuel system. All cars are delivered with half a tank of fuel which is payable at commencement of rental at the market rate + tax. Cars are to be returned empty at the end of the rental since No refunds are given for fuel left in the car upon termination. 

Baby / Child Seat Rentals

We offer three types of baby seats for hire (Newborn seats, Child seats and booster seats). These must be ordered in advance when making a reservation  and a daily charge per seat is applicable. Clients are advised that baby seats will only be supplied with the car and will not be fitted by our staff members.

Driving age / Young drivers / Mature drivers

All cars are insured for drivers aged between 25 and 70. Drivers aged 21-24 or 71-75 will be required to pay a daily surcharge imposed by our insurers, and the excess reduction options (Super CDW and the FDW) are not available. 

Drivers under 25 years must have held a full license for at least 3 years whilst drivers over 70 must present a recently renewed license and a doctor's certificate stating fitness to drive.

Security Deposit

Payment may be effected using any major credit card (VISA, Mastercard, AMEX or Diners) or in cash (Euros, US $ and GBP accepted).

As a security against damages to the vehicle, post rental charges, traffic/parking contraventions etc... the company will take a pre-authorisation on the renter's credit card, equivalent to the excess amount of the car. Should the client opt for the optional complete cover/excess waiver insurance package the pre-authorisation amount will be reduced to a minimum of 125 euro. Clients having insufficients funds to cover the required deposit amount are advised to purchase the complate cover package.

Non credit card holders will be required to leave a cash deposit equal to the excess amount carried by the car which will only be refunded by cheque or bank transfer, 3 weeks after termination of rental. Bank charges for such refunds will be bourne by the renter.

Delivery of alternative vehicle from one booked

Please note that examples of makes & models used in this website are to aid description and are not guaranteed. We only guarantee the vehicle category and specifications (eg. aircondition, manual, compact size etc...). In case a car within your booked group is not available you will receive a free upgrade.

Parking tickets / Traffic violations / Overspeeding Fines

Any parking tickets, traffic offences, fines or contraventions will automatically be charged to the clients credit card during or after time of rental either by our company or directly by the local enforcement services. Our company reserves the right to charge an administration fee for contraventions paid on the clients' behalf.

Disclaimer: Car Stereos / CD / radio cassette players

We would like to draw the attention to all clients that even though our vehicle descriptions may include car radios or stereos as features on some cars, we reserve the right in rare and unforeseen circumstances to deliver cars without these extras. This is because sometimes a car is returned with a faulty stereo/CD or we deliver an alternative vehicle from the one booked or we might supply a subcontracted car which might not have a radio cassette or stereo installed. The cost of installing, repairing or replacing these stereos is not built into our rental charges thus we are not under obligation to provide such extras should we be unable to do so.. 

Delivery timings

Whilst we always try to deliver cars exactly at the requested time, we sometimes encounter traffic and other set backs beyond our control so kindly allow a 20 minute margin either way from the time booked. This is only applicable for hotel/address deliveries or if a flight lands ahead of time booked. In case our representative is late by more than 20 minutes kindly call our office on (356) 21 313261 as we may be unable to find your exact location or to reach you. Please allow up to one hour in the case of Gozo deliveries.

Tyres Punctures & Roadside assistance

All our cars are enrolled in a 24 hour roadside assistance service with CAA, which is included in the rental charges. In case of a flat tyre / puncture clients are to contact CAA to request assistance in changing the wheel. Renters are informed that tyres and wheels are not covered by the insurance so all puncture repairs are at the renter's expense. Tyres and rims damaged during rental are at the renter's expense and must be repaired / replaced forthwith. The assistance service will not be provided free of charge to replace second punctured wheel unless the first puncture has been taken for repairs by the renter. 

Should renter run out of fuel, we can arrange delivery of a few litres of fuel to any location on the island, however the renter will have to pay for the fuel supplied plus a delivery charge.

This insurance is optionally available to cover the cost of any damage to wheels, glass, underside or tyres, since these items are not covered by the vehicle's insurance. This insurance covers also mirrors, windows, windshield, rims, tyres, running board etc... and costs between 3-4 euro per day.

Lost & Stolen car keys

Should a car key be lost during rental, replacement and recoding of same will be at the renter's expense. A charge will apply for delivery of the spare key and the work involved to replace the lost key. Should the key be locked inside the car a delivery charge will be imposed at the renters expense.

Early returns of vehicles

There will be no refunds for rentals terminated prior to the agreed termination date. Under special circumstances, our company may allow a part refund at our discretion, in the form of a credit note to be used on future services from our company.

Late returns of vehicles

If a vehicle is returned later than originally booked / agreed we reserve the right to charge a full day's hire, even if the car is returned late by a couple of hours. Each rental agreement is allowed 1 hour of grace after which a late return could be charged up to a full day's hire. Additional collection fees & other charges may also be applicable if a vehicle is returned late without prior notice.

Last minute bookings vs Internet bookings

The preferential rates advertised on this website are only applicable for internet bookings made in advance, as we are given enough time to allocate our bookings and maximize the use of our cars. We reserve the right to charge different and/or higher rates for last minute and locally booked rentals besides the possibility that the car of your choice might not be available if you leave your booking for the last minute. Therefore we always recommend booking by internet in advance rather then leaving it for the last couple of days!

Flight Information

This information is mandatory and required for all airport rentals. We will not be held responsible if your car is not prepared for you when you arrive in Malta should you fail to provide us with your correct flight number and approximate time of arrival.

Accidents / Roadside Assistance

Customers must contact Active Car Rental at the time of the incident and will be required to fill in a police report and an insurance claim form (if applicable) and pay the applicable excess charge. Failure to notify the garage straight away may automatically void your insurance cover making the renter liable for all repair costs of the car and third parties, including loss of use of the vehicle whilst under repairs.

Dependent on the circumstances we reserve the right not to replace the vehicle without a refund for any remaining days of hire. 

The insurance company may at its own discretion decline coverage should there be suspicion of driving under the influence of drugs or alcohol, proven reckless driving, if the car was driven by any person other then the insured and for any other reason listed on the back of the rental agreement signed on collection of the vehicle.

Claims Administration fee

In the event of a road accident whereby an insurance claim needs to be filed, the renter will be subject to pay a claims administration fee of 59 euro. This fee is payable in all accident circumstances, irrelevent of who is at fault and irrespective of any insurance waivers purchased.

Condition of vehicle / Excessive dirt

All vehicles must be returned in the same condition as when rented except for expected wear & tear and dirt. If a car is returned with excessive dirt / stains, special cleaning may be required at a cost to the renter.

Cancellation Policy

A full refund for any deposit paid upon reservation will be given for cancellations received at least 14 days in advance of commencement of rental. We however reserve the right to impose a fee or retain the full deposit for cancellations received within the last 13 days.